Datacenter & Network Usage Policy

1. Purpose

This policy explains how ServerTurk provides datacenter infrastructure, network connectivity, port management, routing, and DDoS protection.

By purchasing any service, the customer agrees to this policy.

2. Network Service Guarantee

ServerTurk provides:

• Redundant uplinks

• Fiber backbone infrastructure

• Datacenter physical security

• DDoS protection (within capacity)

• Monitoring & automation systems

However, global routing and internet connectivity depend on external factors beyond ServerTurk’s control.

3. BTK Regulations & Port Restrictions

In Turkey, BTK may impose:

• Port blocks

• Traffic filtering

• Regional access restrictions

• Protocol limitations for security reasons

These restrictions are not ServerTurk’s responsibility and do not grant any compensation.

4. Port Usage & Configuration

ServerTurk may:

• Close BTK-restricted ports

• Limit ports in case of abuse

• Adjust routing during DDoS events

Customers are responsible for:

• Firewall configuration

• Open/closed ports

• Software-level port forwarding

• RDP/SSH port changes

5. DDoS Protection Limits

ServerTurk provides DDoS mitigation within available capacity.

The following are outside protection scope:

• Attacks exceeding mitigation capacity

• Layer 7 (HTTP flood) attacks

• Multi-vector botnet traffic

• Upstream saturation

• International volumetric attacks

In such cases:

• Accessibility may be affected

• SLA does not apply

• No compensation is provided

6. Routing, Ping & Latency Variations

Routing and latency depend on:

• Local ISPs

• International carriers

• Telecom backbone policies

• Global internet exchange points

• BGP routing changes

Therefore:

• High ping

• Route deviations

• Packet loss

• International latency

are not ServerTurk’s responsibility.

7. Upstream ISP Outages

Outages from the following providers are outside ServerTurk’s control:

• Türk Telekom

• Superonline

• Cogent

• Telia

• Lumen

• GTT

• Seabone

• Deutsche Telekom

• Global IXPs

These events are not eligible for SLA credits.

8. Datacenter Maintenance

The following do NOT count as downtime:

• Planned maintenance

• Switch/uplink upgrades

• Rack maintenance

• UPS/Generator tests

• Emergency security interventions

ServerTurk notifies customers when possible.

9. Network Abuse

The following are violations:

• Flooding / scanning / brute-force

• Sending spam

• Launching DDoS attacks

• Using servers as illegal VPN/Proxy exits

• Generating abnormal upstream traffic

ServerTurk may:

• Limit traffic

• Close ports

• Suspend the service

• Permanently terminate the service

10. Liability Disclaimer

ServerTurk is not responsible for:

• BTK-related port restrictions

• Upstream ISP failures

• Global routing issues

• Ping/latency variations

• DDoS attacks exceeding capacity

• Customer misconfiguration

• Slowdowns caused by bandwidth overuse

• Application-level networking problems

These issues do not qualify for refunds or compensation.