Billing & Invoice Policy

1. Purpose

This policy defines how payments, invoicing, renewals, suspensions, and refunds are processed for all ServerTurk services.

Any violation of this policy may result in service suspension or termination.

2. Accepted Payment Methods

ServerTurk supports the following payment methods:

• Credit / Debit Cards

• Bank Transfer / EFT

• FAST

• Virtual POS

• Wallet Credit (Account Balance)

• Promo / Discount Codes

• (Depending on company policy) Papara / Wise

Each payment method may require additional verification.

3. Payment Processing & Approval

• Even if the payment is successful, some orders may be placed on fraud review.

• Incorrect or missing description in bank transfer/EFT may prevent automatic service activation.

• Underpayments or overpayments will not activate the service.

• Successful payment does not guarantee immediate activation.

• ServerTurk reserves the right to request additional verification for any payment.

4. Invoice Issuance Process

• An e-invoice / e-archive invoice is issued after the payment is received.

• Invoices may be generated within up to 7 days after payment.

• Invoice delays do not affect service usage.

• Incorrect or invalid customer information may prevent invoice issuance.

• Customers are responsible for providing accurate and up-to-date billing details.

5. Renewal Policy (Recurring Payments)

• Customers are notified 3–7 days before the service expiration.

• Expired services may be automatically suspended.

• Suspended services may be permanently deleted within 3–7 days if not renewed.

• ServerTurk is not responsible for any data loss caused by non-renewal.

6. Late Payments & Service Suspension

Services may be suspended if:

• The invoice is unpaid

• The payment is reversed / chargeback initiated

• Card verification fails

• Fraud suspicion exists

Suspended services will only be reactivated after all outstanding invoices are paid.

7. Chargebacks (Bank Payment Disputes)

If the customer initiates a chargeback:

• The service is immediately terminated

• All server data may be deleted

• The account may be blacklisted

• Legal action may be initiated

A chargeback is considered a serious contractual violation.

8. Wallet Credit (Account Balance) Policy

• Wallet credit is non-refundable.

• Cannot be converted into cash.

• Can only be used within ServerTurk services.

• Credits added via promotions or coupons have no cash value.

9. Refund Policy

✔ Refunds ARE provided when:

• The service has not been activated

• A duplicate transaction occurred

• An incorrect amount was charged

❌ Refunds are NOT provided when:

• The service has already been activated

• The server has been accessed

• Resource usage has started

• Complaints such as “high ping” or “low speed”

• BTK-related port blocks

• Upstream / ISP routing delays

• DDoS attacks affecting accessibility

• Customer-side software errors

• Resource abuse (CPU/RAM/IO overuse)

• Third-party payment disputes

• The customer fails to secure passwords or access

• Renewal is completed and the customer “changes their mind”

Refunds are subject to ServerTurk’s discretion and are not guaranteed.

10. Monthly / Annual Plans – Refund Rules

• Annual plans are not partially refundable.

• Monthly plans must be paid for the period already used.

• Remaining balance may be issued as credit, not cash.

11. Price Changes After Payment

• Price changes do not affect already purchased services.

• At renewal, the current market price will apply.

12. Liability Disclaimer

ServerTurk is not responsible for:

• Data loss caused by late payments

• Incorrect payment descriptions

• Bank delays or processing issues

• FAST / EFT system failures

• Losses resulting from chargebacks

• Misuse of promo codes

• Payment disputes between third parties

• Deletion of expired non-renewed services